Safaricom FLEX Bundles
Safaricom FLEX Bundles: FLEX Bundles is the all-new flexible way to browse, call and SMS easily and conveniently with only 1 bundle. FLEX Units also offer you more value every time you send money using M-PESA.
To subscribe, use your airtime to purchase FLEX Bundles by dialling *100# or *200#. The Flex units may then be used for data, local voice and local SMS.
Safaricom FLEX Bundles – Get more with FLEX
Get up to 35% more value with the flexibility to use your FLEX Bundles between data, voice and SMS. What’s more, for every chargeable M-PESA ‘send money’ transaction, you will get 3 free FLEX Units. This means you can now use them to make more calls, browse more online or send more SMS’.
Safaricom FLEX Bundles – Choose your FLEX Bundle Plan
There are three types of Flex Bundle plans to choose from:
|FLEX Bundle Plan||Price (KSHs.)||No. FLEX Units||Validity (with auto- renewal)|
|Daily 99||99||115||24 Hours|
|Weekly 599||599||700||7 Days|
|Monthly 2,499||2,499||3,100||30 Days|
Safaricom FLEX Bundles – How to use your FLEX Bundles
Flex Bundles have Flex Units that will be used for data, voice and SMS at the rates below:
1 FLEX Unit is equivalent to 3MBs when browsing the internet
3 FLEX Units are equivalent to a minute or 1 FLEX Unit is equivalent to 20 Sec talk time when calling
1 FLEX Unit is equivalent to 3 SMS’s when texting
Safaricom FLEX Bundles – FAQs
Who Is Eligible To Buy Flex Bundles?
FLEX Units are available to all Safaricom PrePay and individual PostPay customers.
How Do I Purchase and/or Renew Flex Bundles?
To subscribe, dial *100# or *200# to purchase FLEX bundles.
How Do I Unsubscribe From Flex Bundles?
To unsubscribe from FLEX Bundles, dial *100# or *200# and choose the ‘unsubscribe’ option.
How Will I Know If My Purchase If Successful?
You will receive an SMS notification for a successful purchase.
When Will Auto-Renewal For Flex Bundles Be Done?
Renewal will be done at midnight. If you don’t have sufficient airtime, the renewal will be done when you top-up and have adequate airtime on your line.
What Is The Validity Of The Flex Bundle?
Validity of the Flex bundles is dependent on what you have selected, Daily – Valid for 24 hours Weekly – Valid for 7 days Monthly – Valid for 30 days Free FLEX – 24 hours.
Can I Use My Flex Units To Call/SMS Other Networks?
Yes, the FLEX Units can be used for both local on Net and off Net Calls and SMS. International calls and usage when roaming
will be billed from your airtime.
How Do I Check My Flex Balance?
You may check your Flex balance on *100# and *200#
Can I Buy A Flex Bundle For Someone Else?
Yes you can. You will be able to buy FLEX for a third party via USSD (*100# & *200#)
Will My Airtime Be Used If I Have Flex Units?
FLEX Units will be used first before your airtime. You will be billed from your airtime once your FLEX bundle is depleted.
If I Have A Data Bundle Or SMS Bundle And Purchase Flex, What Is The Priority If Usage?
The usage priority is Free Resources (Stori Ibambe bonus, free minutes, free data) Bonga redemption for SMS, data, minutes and airtime. Data bundles, SMS bundles FLEX Airtime.
I Have An Advantage Plus Bundle/ Karibu Postpay. Can I Purchase Flex?
Currently, you can only purchase FLEX Units after your bundle expires or after you terminate the Advantage Plus/ Karibu contract.
Can I Sambaza My Flex Units Once Purchased?
No, FLEX Units are not transferable to another number.
Do I Get Storo Bonus When I Buy Flex?
Yes, FLEX purchase contributes to your Stori Ibambe target on the day of purchase.
Can I Use My Flex Units For Roaming?
No, the offers can be used for only local on Net and off Net Calls and SMS.
Will Flex Units Be Rolled Over?
All FLEX Units will have rollover with below conditions. For auto-renew bundles, FLEX bundles will be rolled over automatically if the customer has enough airtime when renewal is done at midnight. FLEX weekly and monthly bundles will roll each other with the longest validity being assumed.
Will Skiza And PRS Services Be Billed From Flex?
Skiza and VAS services will not be billed from FLEX. These will be charged from the airtime in your account. This will also apply for chargeable USSD codes.